Amdocs Launches M2M and Connected Home Solutions
Amdocs has announced the launch of two new solutions for service providers wanting to offer both M2M (Machine-to-Machine) and Connected Home services or either. The new solutions according to Amdocs will enable service providers to quickly and cost-effectively enter the fast-growing connected devices market, create new revenue streams, provide a unified customer experience and allow them to compete with over-the-top providers.
Amdocs M2M solution:
A pre-packaged, pre-configured end-to-end solution based on production-proven technology that allows service providers to quickly onboard and support partners offering M2M applications such as smart utility meters, connected electrical vehicles and connected wellness. The real-time solution can support multiple dynamic business models including converged, prepaid and postpaid and complex M2M value chain, handling a wide variety of services and huge volumes of devices.
Predefined, easily configurable partner templates for tariff plans, business processes, access profiles and user-interfaces enable rapid onboarding and support of any M2M partners. The solution is also highly flexible with the ability to change business processes, portals and tariff plans in a matter of minutes. The solution addresses service providers' concerns of margin erosions from related customer support costs by transferring common operational aspects to M2M partners, with self-management tools for ordering, provisioning and trouble ticketing.
Amdocs Connected Home solution:
A cloud-based solution that enables service providers to rapidly launch pre-packaged home and business services such as remote security, energy, health and multimedia. These out-of-the-box services considerably reduce service provider development times and back-office investment costs such as service on-boarding, inventory control, billing and customer care.
Unlike the siloed offerings of over-the-top providers, Amdocs Connected Home solution can be easily integrated with existing business and operational support systems (B/OSS) and core network elements. In so doing, service providers have the opportunity to leverage their intimate knowledge of their customers across all services to provide an unprecedented, unified experience.