The Connected Home Will Blur the Line Between Business and Domestic Services
The introduction of IT into any process, system or environment invariably changes our expectations of the level of service, for both service provider and customer. By introducing the telephone and email the telegraph and letter services feel too slow. Why send a letter when an email will do? I can see the same scenario playing out in the connected home market space, where the line blurs between Business and Domestic Service Levels. The idea that everything will be connected means customers expectations will change and it does not matter if the service is domestic or business.